September 26, 2014 marked the 71st anniversary of Xichai. On the same day, Xichai launched the “ 9.26 Tin-Chai back to her parents ' home †service station across the country. During the event day, service personnel of Xichai service station will provide users with engine "medical examination", operation guidance, maintenance and maintenance free labor cost for the user... A series of all-round specialization, terminal integration of quality, efficiency, service and affection. The “core core service†initiative has truly solved the user's problems and allowed users to experience the connotation of exquisite, lean, and sincere core services of FAW Xichai , which has won the high recognition of the majority of users. According to statistics, on the day of service, more than 5,000 Xikcha users in all provinces and cities across the country have enjoyed this “value-added serviceâ€. Core services: "Promise commitments to fulfill the truth" "As long as it is a Xicca engine, whether it is galloping in the desert Gobi, or Mercedes-Benz on the rugged mountain road, whether it is roaring on the long highway, or leaping in the vast expanse of field, can enjoy FAW Wuxi without any worries The meticulous and meticulous service of the core service guarantees that it can be carried out without any hindrance, and it has no need to worry about everything. To achieve this, it is inseparable from the strong service network system of FAW Xichai. It is reported that Xichai has proposed "excellent core service". Since the strategy, a comprehensive service system has been established nationwide. Xichai office is set up in 31 provinces and cities across the country, and full-time service technicians are assigned. More than 1,500 well-equipped Xichai service stations have been set up nationwide with a service radius of less than 50 kilometers. In the country, there are 27 accessories center libraries, more than 300 specialty stores and special dealers, and green accessories are provided to provide accessories for users. Not only that, Xichai has also strengthened the training of technical support staff. In 2014, Xichai successively invited Bosch's team of experts and technicians from related service stations at Xixi Diesel to carry out systematic training on the fault analysis and maintenance methods for the electronic control system of the National IV diesel engine, and combined with the problems of gas engines in the market. Training on fault diagnosis, diagnosis, etc. was conducted. According to statistics, only in the first half of 2014, Xichai focused on improving the professionalism and service capabilities of the service team. It completed nearly 30 technical trainings for the State Fourth. After evaluation, Xichai currently has 782 service stations that already have national services. Capacity, 750 service stations have natural gas engine service capabilities, basically covering the country's key distribution areas. Users praise: "Buy XC machine without worries" “The professionalism, efficiency and attitude demonstrated by the FAW Xichai service team in the process of serving us have enabled us to buy Xichai’s liberation vehicle without any worries!†said Zhu Yuejun, a marketing service staff of FAW Xichai’s Xinjiang Business Unit. In the six regions of Korla, Hami, Kashgar, and Ili in Xinjiang, Chai launched the "9.26 tin-wood machine back to her parents' home" event. On that day, there were more than 300 users who returned to her home. “Xichai’s professional technical guidance and service fully reflects the responsibility of the user.†At 9 am on September 26th, at the Mingtai Lida service station in Zunyi, Guizhou, several users observed that Xichai’s professional service personnel had The orderly detection of the engine running status of Aowei Engine was very touching... According to Zhu Zhenhua, marketing service staff of FAW Xichai’s Guizhou Business Department, “22.26 Xichai Engine returned to her parents’ homeâ€, the whole province of Guizhou had 22 The Xichai Service Station has been carrying out a series of service activities such as the free medical check-up of the Xichai Engine, the use of operating instructions, and the maintenance and maintenance of the free labor costs. The Zunyi Mingtailida Service Station is the main venue for the regional event in Guizhou. More than 100 people from the Zunyi region and nearby distributors and old and new users gathered at the service station. The scene was warm and the atmosphere was very lively. “Xichai’s service projects, whether it is from the appearance and maintenance of the engine, or the method of authenticating the accessories of Xichai, all interpret the connotation of Xichai’s core service...†On the morning of September 26, Huaibei Zhongxing in Anhui Province Inside the service station, Wang Shifu, a self-employed clerk who drives a liberation J6, smiled and said, “I believe that the liberation of Xichai’s vehicles is not only fuel-efficient, but also very good in terms of service.†According to the marketing of FAW Xichai’s business unit in Anhui Service staff Zhu Lisong introduced that Xichai selected a core service station in Anhui Province as the service manager's point-of-care service. The day was served by Xichai service technicians, providing personalized services to users and conducting “medical examinations†for users. Free inspection ... At the same time, in order to impart knowledge to the Xichai engine owners on the authenticity of engine accessories, Xichai accessories technical experts also sit at the same time, to introduce users to the authentic identification method of Xichai accessories, accessories advantages and ways to purchase . It is reported that since August 26th, Xichai has designated the 26th of each month as “FAW Xichai Service Day†to provide free inspections and operational training for Xichai users' engines at the site to improve the efficiency of vehicle use and solve practical problems. The problem is to ensure that the xiecai machine is in a good state of use. At the same time, in conjunction with the promotion of the national IV and natural gas products, we will improve the service skills and terminal service capabilities of the service station, and improve the customer satisfaction with the “exquisite, lean and sincere†core services. Degree, establish the "FAW Xichai" brand awareness and corporate image. The “9.26 Xi Chai machine returned to her parents’ home†event was warmly welcomed and appreciated by the majority of Xichai users. Users all said that Xichai’s “back to her family’s event†made users really have a way back to “Xin Chai’s familyâ€. a feeling of.
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