Consumers challenged Da Vinci’s sincerity when the quality of the sofa was detected

At the cusp of the storm, Leonardo da Vinci suddenly sent a ditch message to the media at 2 a.m. on the 3rd. In this newsletter, the media reported that they were premised on their “counterfeiting” and hoped that the media could give Da Vinci a problem-solving environment. In response, Guangzhou consumers expressed in an interview with the Yangcheng Evening News reporter that Da Vinci never communicated sincerely with her. She had asked to go to the authorities for inspection, but was rejected.

Leonardo da Vinci openly denounced the communication in Da Vinci's communications. He denounced some of the media’s previous reports and questioned: “Many media reports are premised on our falsification, and we cannot We do not intend to shirk our responsibility, but we have also brought to the attention of the media's friends that the problem we have is the common issue of the industry or the individuality of our business. Are we doing relatively good or relatively poor in this industry?"

Da Vinci said in an open letter to consumers that the prosecution filed by the company had been noticed that a law firm was actively recruiting consumers and believed that if it is reasonably required, direct consultation with Da Vinci's home is the most convenient solution. Da Vinci also said that he has opened a hotline to accept consumer complaints and is sincere to solve the problem, but it is necessary to distinguish between different situations to give solutions. For individual products sold in stores, they do have quality problems or defects. They will work together with the manufacturer of the product to solve the problem. If the product has no problem, it will not accept the customer's return request.

Consumers questioned Da Vinci's sincerity Yesterday, the Yangcheng Evening News reporter turned to Da Vinci's Guangzhou consumer Miss Zhang (a pseudonym). She told reporters that she did not see Da Vinci's any sincerity. In 2007, she bought a sofa worth 170,000 yuan from Leonardo da Vinci. "In the first year, there was a crack in the fabric of the sofa." Ms. Zhang told the Yangcheng Evening News reporter that after dealing with Da Vinci, Daphne Qi was given a free replacement sofa fabric. "At that time, they had to pay 10,000 yuan. I didn't agree. Finally, Da Vinci said that if something similar happens, it will cost 10,000 yuan for each change of cloth."

Unfortunately, in the following two years, this expensive sofa fabric was cracked again. "Before CCTV was exposed, I really didn't want to spend 10 thousand yuan each time to change fabrics. Now I know that it is product quality." Failed.” Later, she negotiated with Leonardo Da Vinci, hoping to get rid of the problem sofa, and then according to the inflation rate and depreciation rate in recent years, to replace the 30,000-40,000 low-cost sofa, quality inspection and identification on the line, "But Leonardo da Vinci is only willing to replace the fabric with leather for one year."

"This expensive sofa is only warranted for one year and they are always reluctant to make quality assurance for a longer period of time." Miss Zhang told reporters that when she and DaVinci had been negotiating a few days ago, they had asked Leonardo to come face to face. The designated third-party authoritative testing agency detected and all the expenses were evaded by Miss Zhang herself. "But they firmly refused to say that Da Vinci could solve the problem himself. Why did he have to pay money to detect it?" Miss Zhang is now most worried about it. Yes, Leonardo da Vinci used delays to break through the various public relations methods to differentiate consumers and some key channels, so that consumers could not legally defend their rights.

The open letter did not respond to the two core issues. For consumers' complaints and return requests, Da Vinci said in the letter: “We have opened a hotline to solve the problem in good faith, but we ask the media friends to understand that we must distinguish between different situations and give solutions. If there is no problem with the product, if the customer submits a return request, we cannot accept it."

Chen Beiyuan, an attorney of Beijing Yingke (Guangzhou) Law Firm, who collected Da Vinci case consumers, told the Yangcheng Evening News that Da Vinci's latest open letter still did not respond to two core issues. One was the original purchase of the product by each individual prosecutor. Certificate of origin. “Da Vinci certainly has a lot of imported products, but this does not prove that all of Da Vinci's products are imported, especially the proof of origin of the products that the prosecutor intends to purchase.” Chen Beiyuan believes that as long as Da Vinci has sufficient The evidence proves to the consumers who intend to prosecute that the products purchased are indeed from Italy, and it is believed that consumers will withdraw their lawsuits.

Another key issue is whether Leonardo da Vinci sells substandard products. This cannot be confirmed by the sporadic media reports linked in Da Vinci's open letter. "These are only the final reports of the State Administration for Industry and Commerce that are currently waiting to be investigated."