·Three bags are implemented smoothly for one year

Handling disputes, nearly 4,000 cases, no extreme events, 441 vehicles, three bags, one year operation, smooth operation, "The Regulations on Repair, Replacement, and Return of Household Car Products" (hereinafter referred to as the "Three Guarantees") is a brand new system. At present, it is in the 'starting phase and adaptation period', and the overall operation is smooth and smooth after one year of implementation. At the 2014 China Automotive Quality Summit held on December 17, Wang Hao, deputy director of the National Defective Product Management Center, commented on the car three. The effectiveness of the package implemented in one year. In the past year, only the national quality supervision system has handled nearly 4,000 disputes, and there have been no group and extreme rights violations in the automobile three-package field. In the whole year, 441 vehicles were retired and changed in the country.
It is understood that the quality and technical supervision departments of the municipalities directly under the central government of 31 provinces, municipalities and autonomous regions have clearly defined the working institutions and responsibilities of the automobile three guarantees, and completed the docking with the consumer associations across the country. In terms of technical support, the National Defective Product Management Center has established the “Automobile Three-Pack Professional Technical Committee”, which currently has 30 members. All provinces have established the "Automobile Three Guarantees Dispute Handling Expert Pool", 20,000 applicants, and selected 4,800 experts to participate in the car three-pack dispute technology processing. Over the past year, the company has organized three-package car promotion and training more than 20,000 person-times.
The reporter learned that the information disclosure system is one of the guarantees to ensure the smooth development of the Three Guarantees. At present, there are 117 automobile manufacturers in the country, with 179 brands and 5,861 models, and 29,766,000 sales and repairers have also disclosed the information of the three bags, which is convenient for the public to inquire. In order to ensure the authenticity of the information, this year the quality management department of the General Administration of Quality Supervision, Inspection and Quarantine has standardized the above information in accordance with the requirements of the three-package regulations of the automobile, comprehensively verified 751 evaluation documents, and rectified a batch of overlord clauses that violated the provisions of the Three Guarantees. They mainly include unfair terms attached to the responsibility of the Three Guarantees. If they are not maintained or modified in the 4S store, they will not enjoy the 13 categories of violations such as the Three Guarantees. Guarantee the consumer's right to know and choose.
In the past year, only the national quality supervision system has handled nearly 4,000 disputes. In the automobile three-package field, there have been no group and extreme rights protection incidents. In the whole year, 441 vehicles were retired and changed. Among them: only 110 vehicles are retired and changed according to the conditions of the three-package of automobiles, accounting for about 1/4 of the total number of returned. According to some surveys, the three-pack service of the car has been widely recognized by consumers, which has really improved the customer satisfaction of the dealer. "The three-pack of cars has forced manufacturers to improve their quality, and consumers are the direct beneficiaries of the three-pack of cars," Wang said.

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